Correctly complete the following statement. Quality Function development is a tool for

a) Showing the frequency distribution of observed values of a variable

b) translating the voice of the customer into specific technical requirements.

c) evaluating whether a process is operating within expectations relative to some measure value.

d) Listing common defects and the number of observed occurrences of those defects.

e) representing a schematic diagram of the sequence of steps involved in an operation or process.