Consider this scenario. You work as the manager for a taxi company. You must design a standard letter in which you explain that your organisation will now allow clients to book a taxi over the internet. This service will be free; however, your organisation will now charge a $10 processing fee on all bookings which are made over the telephone.

Design one document which you could use as a standard letter to be sent to your clients who operate e-commerce businesses and another which you could send to your cost conscious retiree clients. Save these as one word file and submit for assessment.