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CONSIDER for a moment: Is a business professional who is contemplating a certain course of action justified in their behavior if the course of action in question is legal (i.e., within the law)? Conversely, if a given course of action is ethical, does that necessarily make it legal? EXPLAIN your reasoning. VIEW the Ethics Testimonial of Sarah Chittim. Transcript of the video. READ Chapter 4 from your textbook. REVIEW key terms in Chapter 4 by perusing the “Important Terms for Review” section at the end of each chapter. REVIEW key concepts in Chapter 4 by completing the “Check Your EQ” exercise at the end of the chapter. EXAMINE the debate issue found on page 103 of your text. At the end of the debate issue, you’ll find that two ethical positions are framed. Determine which of the two most closely aligns with your own views and PREPARE an argument that includes detailed justification for the defense of your position should you be challenged to explain your position and reasoning. Mini-Case Analysis: The scenario description is followed by an outline of five possible responses to the ethical situation. Determine what your response would be and be prepared to give a thorough justification for this response should you be asked to do so. Marketing: Deceptive Advertising Samantha is the food manager for a large hotel. A portion of her bonus and base pay are tied to room service charges. She has discovered that guests do not want room service, but they order pizza from outside the hotel. Samantha’s boss, Victor, suggests that she should develop some brochures about "Romano’s Pizza" and place them in the rooms so that guests believe they are ordering from outside the hotel. Romano’s would actually be room service. Samantha should: a. Do nothing. b. Do as Victor suggests. c. Develop the brochures but make it plain that Romano’s is part of the hotel. d. Develop the brochures but make it plain that Romano’s is part of room service. e. Do as Victor suggests but also put Romano’s on the in-room TV promotions as well. ETHICAL DECISION MAKING & CASES 11TH EDITION.

Operation Management, Management Studies

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