Consider a scenario in which two service providers, Ask an Expert

Management Studies

Consider a scenario in which two service providers operating in the same space have the following operational characteristics:

Company A -- Company B

Number of offerings 10 20

Request-to-service 3 hours 5 hours

completion time

No. of customer 20/day 12/day

complaints resolved

Given this competitive situation, state which of the following statements is true:

Company A perhaps has a poor Quality Management System

Company B has better flexibility over Company A

Company A will have a better service productivity compared to Company B

All of the above

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M91404373

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