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Consider a dilemma: You’re the director of a community-based human services organization that includes sites in several towns. A state budget crisis is threatening to reduce your funding by 30%. The head of the state funding agency suggests to you that you simply close down a site. That means both laying off dedicated staff members and denying services to a community and a group of people that has come to rely on you. Perhaps more important, it means deciding among several communities, to all of which you’ve made a commitment. How do you handle the situation?

Operation Management, Management Studies

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