Conflict Resolution and HR

Working with teams that extend beyond national boundaries can be challenging. Different norms, work styles, values, and laws need to be taken into consideration to succeed. Communication is imperative as is sensitivity to the needs of all parties.

Imagine you are partnering with a progressive Middle Eastern country. In this country, there is very little separation between a worker's religious beliefs, family, and work. Your team is on a strict deadline, and bonuses are at stake.

What could HR do to ensure a harmonious work environment?

What challenges does a manager face in this situation?

What approach should a manager take to ensure cooperation rather than resistance?

What role does communication play in this scenario?

 Benefits of a Diverse Workforce

Communication is of utmost importance in diverse teams. How a manager approaches a situation can determine the future direction of teamwork and ultimately the level of success achieved. When communicating with diverse teams, whether verbally, via e-mail, or in writing, managers need to consider the potential reactions as well as the intention of the message.

Remind both managers and employees of the benefits of a culturally diverse workgroup.
Make recommendations on how to avoid scheduling issues due to the religious observance.

Explain how you arrived at your decision using relevant academic references.