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Conduct some research on product reliability. look for a product or process that went wrong! Research and report on an instance or situation that occurred within the last two years where the reliability program failed, where quality assurance failed, where customer needs and expectations were not met. Important: This instance or situation can involve a product, a service or a process. In your report, you should provide the following:(1) Identify and describe the organization or industry.(2) Describe the situation where the reliability program failed.(3) Identify the phase of the life cycle for this product, service or process.(4) Identify and describe the reliability aspect or aspects involved in this failure. (5)Relate how this instance or situation affected customer expectations.(6) How was the organization’s or industry’s business affected? (6)In conclusion, how might a Six Sigma team have prevented this failure from occurring?(7) What type of FMEA would a Six Sigma team use in this case and how?

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M93066580

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