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Complete the case study The Hopeful Commuter starting. "Managing for Quality and Performance Excellence" 8th edition On the basis of the information:

• Prepare a 3 to 5 page paper as if you were Jennifer discussing what "Talking Points" you would prepare and present fo support your case. Include both the strengths and limitations of telecommuting. Keep in mind the needs of your "customers," the human resources VP, as well as, Sarah, and the VP of operations.

• What issues do you think the VP of human resources might raise/have? What issues do you think the Senior VP of operations might raise/have?

• How does your answer demonstrate the principles of empowerment? How might it fit the components of the Hackman-Oldham Job Characteristics model?

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