Complete all assessment questions in this assessment.

Each unit should be answered on a different file - each unit must be completed in a word version.

Part A -

Assessment Activity Task 1 -

1. You are required to investigate a business of your choice and select a work area that you are familiar with where an improvement in human resources is required. This could be at the place where you have done full or part time work. If you have not worked in any business then choose a case example such as McDonalds or so.

2. You activity must define the worker functions, the purpose and goals of the work unit, the tasks and staff involved. It must stress the importance of the successful completion of the task in acceptable timelines. Eg if the work area is sales and the tasks is to improve sales for the next 6 months - plot out the requirements that a worker must take to reach those KPI -may be a training, sales calls, follow up customers and such.

3. What types of HR policies would you as HR manager put in place to achieve better results from your team of members. Ex Suppose you want to meet a target of a million sales in a month - what drivers would you as an HR manager put in place?

4. This activity requires the you as a HR manager will provide suggestions on how you will improve team performance. It should include suggestions such as:

i. Methods and means of rewarding team members to encourage them towards performance excellence

ii. Methods and processes of providing continuous positive and constructive feedback and ways to avoid negative feedback and conflict.

iii. Ways of improving the coaching, training and support services to help team members who have difficulties in doing their tasks

iv. Ways of counselling and disciplining team members who fail to meet task goals, commitment, quality and deadline in accordance with organizational and legal guidelines.

Assessment Activity Task 2 -

In what follows, Australian law is discussed in general terms. This law differs from state to state in Australia, and is different from the laws of other countries. What are the equal opportunity laws which prevail in your state/country?

Assessment Activity Task 3 -

Think of a simple task such as making a pot of tea or changing a tyre. List all the activities involved in doing that task. Don't be surprised if you count fifty or more actions! This exercise will give you an idea of the complexities actually involved in what may seem to be a very simple task.

Assessment Activity Task 4 -

Think of a job you're familiar with - one you've done yourself or that a close associate has or had - and draw up a job description and person specification for that job.

Assessment Activity Task 5 -

List the advantages and disadvantages of recruiting internally and externally.

Assessment Activity Task 6 -

Write a job advertisement for a position of your choice to which you wish to attract a wide pool of applicants including women, people with disabilities and/or people from a range of cultural and ethnic/racial backgrounds. Indicate where and how you would envisage advertising the position, and for how long.

Assessment Activity Task 7 -

Think about your first job. Were you effectively inducted into the organisation? What could have been done better? What, if any, were the consequences of poor or incomplete induction? If you have never had a job, think about the things you would need to know before actually starting the job and the probable impact if they weren't done.

Assessment Activity Task 8 -

Performance management links closely with a number of HRM functions that we have already covered or will cover, including:

• HR Planning
• Job analysis
• Training and development
• Remuneration
• Explore these functions.

Assessment Activity Task 9

Performance management links closely with a number of HRM functions that we have already covered or will cover, including:

• HR Planning
• Job analysis
• Training and development
• Remuneration
• Explore these functions.

Assessment Activity Task 10 -

List the types of situations where you believe employee counselling could help resolve a problem at work. Use your own experience or that of people you know to assist your thinking.

Assessment Activity Task 11 -

1. a) Select a job that you are interested in using the "CareerOne" or "Seek.com" websites.

b) Use the information provided to write a job description and a job specification for this job

c) Write a one page application letter to the HR manager stating why you would like to work for the company and why you feel you qualify for this job.

d) Prepare a resume that lists down all your qualifications, special skills, and qualities to sow that you are the right person for this job.

Assessment Activity Task 12 -

Discuss why Training and Development plays an important role in success of a company such as Apple Computer or Qantas. Provide examples of the types of training they need to provide to their existing and new staff and explain why they need to provide such training.

Use the internet to research on an Australian company and find out about its training and development objectives and policies, annual budget for training, types of training programs they provide to staff and the training methods they use. (Please do your referencing to show where you obtain the information from.)

Assessment Activity Task 13 -

1. Why do companies have to provide training and development to their employees? What are some of the reasons, benefits (to the company and the employees) and advantages of doing that?

2. Find any 2 companies and examine the types of training and development programmes they have for their employees. Discuss 2 training methods that they use and explain the advantages of using these methods.

Part B -

Assessment Activity 1:

Research an organization of your choice and determine the staff requirements now and in the future. E.g. McDonald - what current and future staff does this organization require in order to operate effectively?

Take a position identified above; research the essential and desirable performance criteria for this specific position. This should include the knowledge, skills, qualifications, experience and training requirements.

Discuss the different criteria that are needed for this position with a store manager or someone on a similar position. Describe this job as clearly as possible and explain what kind of person would best qualify for this job. Your answer should not exceed 600 words.

Your answer should include an advertisement in which you want to advertise this position in a local newspaper stating the job description and job specification and other essential criteria.

Assessment Activity 2:

1. Draw a flowchart showing all the major steps you would take in the selection process. Explain the actions taken in each of the steps.

2. Select a particular job. Draw a list of selection criteria you would use to determine the successful candidate for that job.

3. Discuss or write the type(s) of interviews that are common in a work place. You need to list the reasons why this type(s) of interview(s) is used at your work place.

4. Discuss or write the interview process and strategy that is used by the above company.

5. In groups of 4 perform a simulated interview using a list of prepared questions. Provide written feedback to candidates.

6. Keep all records.