1. What might a manager or group leader do to eliminate or correct the harm from self-centered role behaviors?

2. How important are disagreement and conflict in making an organization successful?

3. At what point does conflict become dissent? At what point should a manager intervene?

4. Compare individual and group efforts. Which efforts are more efficient, produce higher- or lower-quality results, are more creative in their solutions, and are cost effective? Provide specific exs.