Company: Wal-Mart or StarBuck (Choose one Company and write on the following guidline)

1. Define the process: its start, end, and what it does.

2. Describe the process: list the key tasks performed and sequence of steps, people involved, equipment used, environmental conditions, work methods, and materials used.

3. Describe the players: external and internal customers and suppliers, and process operators.

4. Define customer expectations: what the customer wants, when, and where, for both external and internal customers.

5. Determine what historical data are available on process performance, or what data need to be collected to better understand the process.

6. Describe the perceived problems associated with the process; for instance, failure to meet customer expectations, excessive variation, long cycle times, and so on.

7. Identify the primary causes of the problems and their impacts on process performance.

8. Develop potential changes or solutions to the process, and evaluate how these changes or solutions will address the primary causes.