Collect, analyse and communicate information and ideas

Develop trust and confidence

Manage difficulties into positive outcomes

Develop and maintain business networks

Establish and maintain business relationships

Promote the relationship

Identify and apply assertive behaviour

Demonstrate understanding of appropriate levels of personal disclosure in the workplace

Demonstrate understanding of the importance of humour as a rapport-building tool

Demonstrate understanding of and apply emotional intelligence when dealing with colleagues

Style Guide Ensure that the style adheres to the style guide provided. This includes font, font size, headings, footer.

Use of Harvard Referencing

The report is structured The report is structured in the following way: Title page, contents, Executive Summary, Introduction, Main body, Summary, Recommendations, References, Appendix

Report answers the question The report shares research findings, explores and makes recommendations

There are no unexplained

abbreviations

Standard abbreviations such as ICT are allowed. Any unusual acronyms must be explained by the writer.

There are no word/phrases which are too informal for a business report.

Informal language includes slang, emphatic language, emotive language, text language.

Grammar The following grammatical structures are correct - articles, prepositions tenses, subject/verb agreement

Capital letters are correct Capital letters should be used for proper nouns, first person singular, first word of a sentence

No gender specific language or other generalisations

Gender specific language might be the use of the word ‘he' when speaking about both genders.

Other generalisations' means assumptions made to a broad section of society for which there is no evidence to substantiate the claim. An example ‘elderly people do not like living in retirement villages'

The first sentence of the paragraph introduces the reader to the idea. The other sentences expand upon this idea.The purpose of the information is made obvious and follows a logical structure.

Unity, logic, cohesion All words are necessary. And each paragraph has a specific purpose

Tone is appropriate for audience

The words are the right level of formality. This includes the greeting and sign-off.

The language used must be at an appropriate level for two colleagues communicating. Therefore ‘Hi' is too informal. Emotive language is not acceptable ‘I'd love to...' and text language must be avoided.

The following are allowable:

Contractions e.g. ‘I'm'/'wouldn't'

Dashes combine sentences e.g. ‘Harry came over from accounts - he helped me with the payroll'

Grammar The following grammatical structures are correct - articles, prepositions, tenses, subject/verb agreement

Capital letters are correct

(proper nouns, first person singular, first word of a sentence)

Capital letters should be used for proper nouns, first person singular, first word of a sentence

Linear style The purpose of the information is made obvious and follows a logical structure.

Write email in correct format, using clear structure and according to Australian email etiquette

Use correct language and tone in email, with few errors

Demonstrate planning of report

Use appropriate level of formality according to document

Understand what constitutes plagiarism and successfully avoid it

Use appropriate structure and logical order in writing

Use correct grammar

Use appropriate language

Use correct spelling and punctuation

Attachment:- Assessment.zip