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problem1. Make a distinction between emphatic listening and critical listening.

problem2. Clarify the significance of nonverbal communication and in brief describe six categories of nonverbal expression.

problem3. What are the three phases of every interview, and which is the most significant?

problem4. Why is it significant to understand your own culture when attempting to communicate with people from other cultures?

problem5. Highlight the merits and demerits of working in teams.

problem6. Name and describe five measures that aid team members to solve conflict successfully.

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