(Answered) Choose two of these essay questions and give an answer in

Management Studies

Choose two of these essay questions and give an answer in your own words.

1- How are assertiveness and cooperativeness related to each of the five basic direct conflict management approaches?

2- What are the two primary goals in the negotiation process? for each goal provide an example and determine when is negotiation effective?

3- Why is active listening important? What are the recommended guidelines for its use?

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