1. Choose two models of organizational performance and compare and contrast them by evaluating their differences and similarities.

2. Suggest ways performance measurements might be used by a company or an organization to evaluate its customer satisfaction.

3. Use the Internet to research companies recognized as Baldrige recipients for whom you would like to work for. Choose one and examine some of the characteristic and exceptional results that outperformed those of its competitors., provide at least two exs of quality indicators that the company may opt to measure and defend its cause-and-effect linkage between the key measures of performance.