Child Protection board has considered your assessment of the risk management and security issues for the data file exchange and payroll services proposed. They have decided that they need an additional assessment on the technical management and the SLA.

You have been assigned the task of providing Child Protection board with an assessment of the management requirements and the provisions of the SLA for chosen cloud vendors. You are to:

1. Discuss the requirements for remote administration, resource management and SLA management. It may be useful to consider Morad and Dalbhanjan's operational checklists for Child Protection ‘s data file exchange and payroll services. This section should be no more than two to three pages in length.

2. Discuss briefly how you will consider application resilience, backup and disaster recovery for your chosen provider in relation to data file exchange and payroll services. This section should be no more than two to three pages in length.

3. Use Erl's SLA guidelines to assess the SLA for your chosen providers. This section should be no more than two to three pages in length.

4. Provide a covering one-page executive summary of these two assessments to the Child Protection board and summarise the major opportunities and risks that have been identified in your assessments.