Chapters 1 make first impressions lasting impressions

1. Write three words that describe the way you would like to be perceived in business

2. What can you do to project these descriptors though your behavior?

3. How can you enhance the impression you make on others?

Chapter: 2: Developing the Art of self-Promotion

1. Who are the people who have the most influence on your career?

2. What can you do to enhance your relationship with these individuals?

3. What can you do to gain visibility within your company?

Chapter: 3:Contemporary Business Behavior

1. Describe a business situation when you felt uncomfortable or ill at ease

2. What would you differently to handle to handle the situation?

3. What can you do to maintain composure in even the most difficult or stressful business situations?

Chapter 4:the language of presence pastures Handshakes and eye contact

1. List three things you can do to enhance the first impression you create

2. What 3 gestures,mannerisms,or behaviors regularly create pitfalls and problems for you? Please describe and then list strategies for overcoming them

Chapter 5 Using space territory and mirroring and matching to make a connection

1. With whom do you have the best rapport and why?

2. List any coworkers or customers who may have a cultural background different from your own>

3. What can you do to be respectful of their comfort level with nonverbal communicatioation, such as space and territory and mirroring and matching?

Chapter 6: taking charge through Nonverbal Communication

1. What can you do to become more aware of the way you are perceived as a result of your nonverbal communication?

2. In what ways can you use nonverbal communication skills to more effectively build connection and rapport with customers and colleagues?

3. In what ways can you use nonverbal communication to leverage your personal power and presence?

Chapter 7: Electronic Etiquette: Using Both High tech and High touch

1. If you are not already using technology how can you incorporate the use of it into your business practices to become more efficient and effective in what you do?

2. How will you build effective business relationships with those with whom you communicate predominantly through technology?

Chapter 8: phone presence office cell conference and voice mail

1. What steps will you take to enhance your telephone presence?

2. How can you enhance your voice mail presence?

Chapter 9: the use and Abuse of E-mail: How to get the Best from it

1. What steps will you take to enhance your e-mail communication?

2. What can you do to incorporate human moments into your e-mail communication?

Chapter 10: Effective Meeting Management

1. In what ways can you enhance your presence when leading meetings?

2. In what ways can you enhance your presence when participation in meeting?

Chapter 11: Dangling Conversations: Gossip Grapevine and jokes

1. What can you do to control gossip and speculation that may be occurring in your office?

Chapter12: The pitfalls, limitations, and realities of office romance

1. What do you consider to be the most important points in this chapter?

2. Is there any information that is directly related to your workplace?

Chapter 13 Damage control managing critical circumstances and sticky situations

1. Thing if a situation in your office or you company that is in need of damage control what can you do to play a role in providing a solution or being part od the solution to move things forward?

2. Think of a business situation in which you have felt uncomfortable or embarrassed. What did you do or what could you have done to put yourself, colleague, or customer at ease?

Chapter 14: Business travel Navigation etiquette on the road

1. What stops can you take to increase your personal comfort when traveling for business?

2. What can you do to enhance your presence when traveling for business?

3. What can you do to make your day more productive when traveling for business?

Chapter 15: Planning the Business Meal Gracious Sophisticated Manners

1. List three customers; clients or colleagues with whom you believe your business relationship might be enhanced through entertaining them at a business breakfast,luch,or dinner.

2. What can you do to be more comfortable hosting customers, clients, or colleagues at a business meal or networking event?

Chapter 16: Participating in Business Events Parties Corporate Outings and Gift Giving

1. What event can you plan in the next 60 days that would provide enjoyment and connection for you and several of your customers?

2. Which customers or colleagues might you engage socially to enhance your business relationship?

Chapter 17: including your spouse or partner an asset or a liability?

1. Are there business events or situations when it is best to attend by you?

2. In what ways can your spouse or partner be an asset to you at business events?

3. Determine the business events at which you should include your spouse or partner.

Text Book: 5 Steps To Professional Presence: How to Project Confidence, Competence, and Credibility at Work By Susan Bixler and Lisa Scherrer Dugan.