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Chapter 4 : Communicating Across Cultures

Case Study : Miscommunications with a Brazilian Auto Parts manufacturer

Case Questions

4-11. What are three of the cultural missteps that Wally Astor and his father-in-law, Henry Williams, made in this scenario? Why do you think this happened?

4-12. If you were a native of Brazil and advising American business representatives about what to do when talking with Brazilian business partners, what would you tell the Americans about Brazilian culture?

4-13. Imagine that the situation in this case study was reversed, that is, the Brazilian businessmen were coming to the United States to look for a supplier. What would you tell the Brazilians about American business culture to prepare them for success?

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M92713277

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