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Chapter 21 Improving the User Experience for Health Information Technology Products

Discussion Questions

1. Assume that you are the leader of the KM effort. Where would you start to improve the user experience?

2. Pharmacists supporting the ICUs are asking for your help to improve their situation (their user experience) because they are forced to use nonintegrated systems. What methods would you use to examine this issue?

3. The institution is in the process of purchasing new physiologic monitors for their step-down unit. Describe how usability should be incorporated as part of the purchasing process. Design a brief usability test to support the purchasing process.

Attachment:- Chapter 21.rar

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