Chapter 1

1. What is organizational behavior?

2. Define the fields of psychology and sociology. How have the fields of psychology and sociology contributed to our understanding of organizational behavior?

3. What is withdrawal behavior? What are some of the forms of withdrawal behavior? What is the impact on organizations?

4. What is group cohesion? When is a group cohesive? When is a group not cohesive?

Chapter 2

1. What are the 2 major forms of workplace diversity? Define them and give at least 3 examples of each.

2. List and define 3 (of the 6) different kinds of workplace discrimination.

3. Discuss the effects of diversity within a group on group performance, both helpful and not helpful.

Chapter 3

1. What are the five major causes of job satisfaction? Discuss each of them.

2. List, compare and contrast the four ways that employees can express job dissatisfaction.

Chapter4

1. Explain how emotions and moods are different from each other. List the six basic emotions.

2. Explain the significance of emotions.

Chapter 12

1. What is leadership? How is it different from management?

2. What are the conclusions of trait theories of leadership?

3. What are the three key characteristics of charismatic leaders?

Chapter 13

1. Contrast leadership and power. What are at least 2 differences between them?

2. List and discuss the three (3) bases of formal power.