CaseStudy: Dart’s Parts, Inc.

Z. “Dart” Mitchell leaned forward in his chair to read the e-mail that had just arrived from one of his major customers, Avery Machine Corp. It read as follows:

To all our preferred suppliers—

Due to our commitments to our primary customer, Globus Enterprises, we will in the future be doing all of our supply chain business by way of the Internet, e-mail, and EDI. This includes order preparation, bidding, forecasting, production scheduling, delivery monitoring, cost control, accounts payable and receivable, credit and financing, market and advertising planning, human resource acquisition, engineering specifications, and so on. To maintain compatibility with our systems, you will have to invest in a specific set of EDI hardware and software, available from GoingBust.com on the Web. Although the hardware and software are expensive, we anticipate that the cost savings and increased business this will provide over the coming years can more than offset the additional cost. Please let us know if we can continue to count on you as one of our preferred suppliers as we move our supply chain into the information age.

J. R. Avery,

Chairman Avery Machine Corp.

Dart’s Parts had been founded in 1974, when the country was coming out of the 1973–1974 recession and the need for machine part fabricators was great. Over the years, Dart had built up the business to where it now had a solid base of major customers and a comfortable back- log of orders. Dart had increased the capacity of the plant substantially over the years, moving from a small rented facility to its own 200,000-square-foot plant, with a separate 50,000-square- foot warehouse located adjacent to the main plant. Although not a “first adopter” when it came to new technology, Dart’s embraced proven advanced technologies both on the plant floor, with innovations such as robots and numerically controlled machine tools, and in the office, with computers, digital copiers, and other such office equipment.

Dart Mitchell had been reading industry magazines about some of these new technologies and had to admit they sounded promising. However, he had read about some horror stories, too, when the much-advertised features turned into a nightmare. In one case, a customer had forced its suppliers to obtain production schedules off its Web site. Initially responding to high growth in a new product line, the firm had put its component needs on its Web site, but when a major order was canceled, it was late in changing the Web production schedule. As a result, the suppliers were stuck with hundreds of unneeded components and the company wouldn’t reimburse them. In another case, a manufacturer had made a bid for electronic parts on a Web auction and won. However, when it received the parts, they were too large to fit in the standard-sized enclosure it was using and they all had to be scrapped.

Dart believed that this new technology was indeed the future of the industry, but he was concerned about getting in too early and being stuck with the wrong equipment. The new supply chain technology would undoubtedly open avenues to increased business, but it would also result in a number of costs. Of course, it would also save the company’s reputation with Avery, a major customer. However, obtaining the EDI system would be a major financial investment for the firm, particularly if Avery later dropped this approach and went to an all- Internet ERP system like some customers had been talking about doing. At this point, Dart wasn’t sure what to do.

I need a (a) Causes of the Problem (250 Words) & (b) Possible Solutions (250 Words) for this Case study.