Case the excellent manufacturing company and quality, Ask an Expert

Management Studies

Case: The Excellent Manufacturing Company and Quality Management & Six Sigma

Note: Click the following link for information on the Excellent Manufacturing Company (EMC). You will find information on(A) EMC-Background Information; (B) Product Brochure; (C) Plasti-Brack Information; (D) Manufacturing Processes; (E) Basic Financial Information about EMC; (F) Organizational Chart; (G) Plant Layout

Scenario

Company E-Mail

FROM: Gerald Garcia

SUBJECT: Quality Improvements

The new Quality Manager begins shortly. We need to be ready when she arrives.

I want each Product Manager to review the quality situation in the processes that are used for their product lines. In particular, I want a plan on how to implement process capability, process control charts, and Six Sigma. Which processes should we start with and how do we proceed?

Also, what problems do you know about regarding the incoming raw materials and purchased parts? What would you suggest for improving the quality of these?

Finally, I want you to provide your assessment of implementing a TQM program and/or going for ISO9000 certification. What do you recommend based on your specific department and EMC overall?

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M91698001

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