CASE STUDY
Sherwood Systems and Neudesic, a Microsoft Technology partner, recently received the Desert Mountain District Terrific Teamwork Award from Microsoft for recognition of outstanding partnership in working together on a customer's needs". Sherwood Systems had implemented Microsoft Business Solutions-Great Plains at the customer when the need for a customer relationship management system was identified.
"A team effort like this proves once again why Microsoft encourages the partner community to work together." "By truly understanding the customer's needs and working
Together to create an optimal solution "To be in a successful team is great but to actually win award for Terrific Teamwork is outstanding and Sherwood system proved that it is possible. And also a study that was carried out believed that due to good team working in the 1970s led to a success in the Japanese economy.
Online Abstract www.sherwood.com/pdffTeamworkAwardPressReleas
(Sherwood Systems wins Terrific Teamwork Award from Microsoft PHOENIX, AZ - AUGUST 18, 2005)
Please read given scenario and discuss following:
• What policies and procedures were used to ensure that each person took responsibility for their own tasks?
• Identify the variety of issues involved in either scenario
o Teamwork positive/negative
• What do you believe are the key requirements for fostering and supporting full commitment in a team situation?
• Highlight remedial measures if any
• Discuss stakeholder management with regards to internal and external parties affected.