Case Study

Please review the case and provide your answers on no more than two pages

Title this "Case Study #2 - Managing Organizations"

The following statement is a mission statement from the City of Oakland (California): "The City of Oakland is committed to the delivery of effective, courteous, and responsive services. Citizens and employees are treated with fairness, dignity, and respect. Civic and employee pride are accomplished through constant pursuit of excellence and a workplace that values and reflects the diversity of the Oakland community."

First, this statement permeates the organization.

For something that is well established, what elements would you wish to add to the statement? Second, think about the relationship between a city and its citizens. What statements of philosophy dealing with the relationship between city and citizens would be appropriate to add? Third, given the statement and your modifications, what specific steps would you recommend to the elected and appointed officials in the city for putting their commitments (and yours) into practice?