Case Study: Law Firm Mobile Device Security Management

• Access documents during deposition & hearing on smart mobile devices & tablets.

• Remotely secure mobile devices, apps & restrictions on them.

Introduction

A major international law firm with more than 500 practicing attorneys and a support staff of over 2,000 employees has been in business for 75 years. It handles both corporate matters and criminal law. The attorneys are often travelling and need case information without carrying big volumes of documents around. Reliability and accuracy are vital to its success. The firm wanted to leverage smart mobile device technology for improving operational efficiency and ensure security of information send over these devices. There is need to remotely push documents, control rogue apps, wipe, lock & GPS tracking on devices if they are lost.

Challenge

The CIO wanted to advance in technology and provide mobile tablets or iPads to its lawyers. The top concern was mobile security and over-the-air information distribution to smart mobile devices:
• Data security - Protecting documents and devices remotely.

• Mobile apps - Newer productivity-enhancing Apps help attorneys handle their cases more efficiently.

• Cost control - Cost management by monitoring data usage, providing support for third-party Apps, etc.

Results

The CIO and procurement team evaluated multiple solutions based on features, price, performance & customer service. The company finally selected Amtel Mobile Device Management solution to control and manage Apple iPads, iPhones & Android Galaxy Tablets for their attorneys:

Manage Device Content & Features

Market Apps Management: Enable Whitelisted Apps & Restrict Blacklisted Apps on mobile devices.
Enterprise App Store: Enable in-house Enterprise Apps on private devices. Ability to remotely  push for update notifications.

Document Security: Push manuals & documents securely to the smart devices. Ability to  send remote updates to the documents / files and erase them without end user intervention.

Geofencing: Restricting games apps or other categories, disabling the phone's camera or change Wi-Fi settings when the user is within a geofenced area.

Monitor Device Security

Device Security: Install password policies, Email settings, Certificates, VPN etc. Remote Device Monitoring: Processes running, Apps installed, Antivirus, Free RAM, Battery level, IMEI, SIM, Network information, Mobile platform version etc.

Remote Wipe and Remote Lock: Manage locking the device remotely & Initiating a remote wipe to factory defaults or non-operational status.

GPS Location Tracking: Track time and location coordinates of mobile devices.

Broadcast Text/SMS/Push message or Paging to internal mobile devices

Notifications & Reporting: Real Time Notifications to Network Administrators for exceptions.

Implementation

Remote over-the-air (OTA) enrollment of mobile devices with SSAE 16 Type II compliant hosting site with multiple levels of security & reliability. The MDM Gateway software was installed behind corporate firewall for Active Directory & Active Sync integration.

Conclusion

"Installing Amtel MDM solution on 500-plus smart devices, which are constantly in use, was fairly straight-forward for us. We are now able to send documents securely to these devices, update security information, track lost devices and monitor these devices via a single Web-based console." - Firm CIO