Ask Homework Help/Study Tips Expert

Case study:

Hattersley Electrics is a division of the Hattersley Group PLC, a United Kingdom based manufacturing conglomerate whose main markets were, until recently, the high tech aerospace and the defense industries. In recent years both the recession in the airline industry and the contraction in defense spending by European governments have hit the division. In order to overcome these Hattersley Electrics has embarked upon the process of repositioning itself within the electronics marketplace niche of advanced civilian communications equipment. As part of this it has changed its manufacturing foci and chosen to downsize and restructure its workforce.

Initially the workforce was not resistant to change due to the extensive efforts made by management to keep them involved and informed at all stages. This involved restructuring the division (Fig. 1) into cells and reducing the workforce from 380 to 250. After this restructuring the works council informed the division's management team that the workforce were concerned about the longer term effects of these changes. In particular they highlighted possible loss of employment, future job security, a lack of division identity, a lack of direction from senior management and a lack of employee involvement in recent decisions.

A consultancy group was hired by the management team and set three objectives to be achieved (at a 95% level of certainty) within a fixed budget and a time scale of 10 weeks from start to finish. These were to establish:

1. the views of the division's managers and employees about the effectiveness of change at Hattersley Electrics;

2. general perceptions of the division's managers and staff about general aspects of the experience of the changes at Hattersley Electrics;

3. Whether there were any differences in general perceptions between departments and between managers and employees.

The agreed methodology involved three stages of data collection. In the first stage interviews were undertaken with the division's chairperson and six managers and a sample of employees. One employee was selected at random from each cell. These interviews were to enable the consultants to understand the background to the changes, and to establish the full variety of opinions regarding its effectiveness. In addition they covered a range of other issues associated with general aspects of the experience of the changes.

In the second stage a questionnaire was distributed, which reflecting the issues generated by interviews in the first stage, to 50% of company managers and employees. This sample was selected from a sampling frame generated from the personnel department's staff database and was stratified by department and cell. Within each cell employees were listed in order of seniority. All employees other than those in the production department received a questionnaire; 28% of those employees in the production department received a questionnaire. The numbers sampled in each cell is given in Fig. 2. Overall there was a 97.6% response rate to the questionnaire, two non-responses coming from the Computer Systems department and one from the production department.

After the analysis of the questionnaire, three follow-up group interviews were undertaken, each group consisting of five or six people (stage 3). One group consisted of production employees, another of managers from all departments and a third of employees from all departments other than production. In the interviews issues that had arisen during the analysis of the questionnaire were probed and clarified.

Question 1

a. Name the sampling techniques used at each of the three stages.
b. List possible reasons for the choice of each of these techniques.

Question 2

Given the quoted response rate of 97.6% what is the accuracy (margin of error) of the questionnaire results for the division likely to have been?

Question 3

a. What issues will need to be taken into account when generalizing from the questionnaire results to:

i. all employees in each department of the Electrics division?
ii. all employees in the Electrics division?

b. Give reasons for your answers.

4Questions (answer this question on the Discussion Board)

a. Would it be possible to use the results from the three sample surveys outlined in this case to generalize about the management of change in the Hattersley PLC group? Give reasons for your answer.

Homework Help/Study Tips, Others

  • Category:- Homework Help/Study Tips
  • Reference No.:- M91613706

Have any Question?


Related Questions in Homework Help/Study Tips

Review the website airmail service from the smithsonian

Review the website Airmail Service from the Smithsonian National Postal Museum that is dedicated to the history of the U.S. Air Mail Service. Go to the Airmail in America link and explore the additional tabs along the le ...

Read the article frank whittle and the race for the jet

Read the article Frank Whittle and the Race for the Jet from "Historynet" describing the historical influences of Sir Frank Whittle and his early work contributions to jet engine technologies. Prepare a presentation high ...

Overviewnow that we have had an introduction to the context

Overview Now that we have had an introduction to the context of Jesus' life and an overview of the Biblical gospels, we are now ready to take a look at the earliest gospel written about Jesus - the Gospel of Mark. In thi ...

Fitness projectstudents will design and implement a six

Fitness Project Students will design and implement a six week long fitness program for a family member, friend or co-worker. The fitness program will be based on concepts discussed in class. Students will provide justifi ...

Read grand canyon collision - the greatest commercial air

Read Grand Canyon Collision - The greatest commercial air tragedy of its day! from doney, which details the circumstances surrounding one of the most prolific aircraft accidents of all time-the June 1956 mid-air collisio ...

Qestion anti-trustprior to completing the assignment

Question: Anti-Trust Prior to completing the assignment, review Chapter 4 of your course text. You are a manager with 5 years of experience and need to write a report for senior management on how your firm can avoid the ...

Question how has the patient and affordable care act of

Question: How has the Patient and Affordable Care Act of 2010 (the "Health Care Reform Act") reshaped financial arrangements between hospitals, physicians, and other providers with Medicare making a single payment for al ...

Plate tectonicsthe learning objectives for chapter 2 and

Plate Tectonics The Learning Objectives for Chapter 2 and this web quest is to learn about and become familiar with: Plate Boundary Types Plate Boundary Interactions Plate Tectonic Map of the World Past Plate Movement an ...

Question critical case for billing amp codingcomplete the

Question: Critical Case for Billing & Coding Complete the Critical Case for Billing & Coding simulation within the LearnScape platform. You will need to create a single Microsoft Word file and save it to your computer. A ...

Review the cba provided in the resources section between

Review the CBA provided in the resources section between the Trustees of Columbia University and Local 2110 International Union of Technical, Office, and Professional Workers. Describe how this is similar to a "contract" ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Why might a bank avoid the use of interest rate swaps even

Why might a bank avoid the use of interest rate swaps, even when the institution is exposed to significant interest rate

Describe the difference between zero coupon bonds and

Describe the difference between zero coupon bonds and coupon bonds. Under what conditions will a coupon bond sell at a p

Compute the present value of an annuity of 880 per year

Compute the present value of an annuity of $ 880 per year for 16 years, given a discount rate of 6 percent per annum. As

Compute the present value of an 1150 payment made in ten

Compute the present value of an $1,150 payment made in ten years when the discount rate is 12 percent. (Do not round int

Compute the present value of an annuity of 699 per year

Compute the present value of an annuity of $ 699 per year for 19 years, given a discount rate of 6 percent per annum. As