Case study:

1- Evaluate Harrogate Borough Council's approach to quality management with particular reference to the system used for performance measurement. ?

2- What lessons, if any, can be learned from this UK public sector case study that could be usefully applied in your industry or country?

3- Give reasons for your answers.?

Requirement:

1- A well understanding of the case study before starting the answer

2- Chose a subtitle in you writing (introduction, answer of the whole questions, conclusion)

3- Referencing should be evident in the discussions

4- You MUST use author name and page number on essay while writing. should be evident in the discussions.

5- Harvard style.