Case Study: Toyota

Organizational Development and Change

GUIDELINES ON ASSIGNMENT - CASE STUDY

1. Company Background

- Vision
- Mission
- History
- Owners/shareholders
- Products and services
- Locations
- Organizational Structure
- Which unit/dept/organization understudy that went through change process?
- Objectives of the change process

2. Identification

- Detail description on Change - Organizational Development

- Factor causing Change - External Factors (Economic)
  E.g. GDP growth - strong domestic consumption spending, higher tourist arrivals, and stronger wholesale and retail trade.

- Challenges
  E.g. Demand in Halal products
  Market prices (rising in oil prices resulted rising cost of production)

- Strategies
 Embarked on Change Starts with intervention programme.
 Organizational culture became the main factor
 Developed initiatives under four thrusts Strategy, Operations, People and Financial.

3. Evaluation

5 Stages of OD processes

Model of adaptive orientation

- Anticipate to Change
Reactive Management Renewing Transformation Management Sluggish Thermostat Management Satisficing Management

- Develop the practitioner and client relationship
 Practitioner styles

- The diagnostic process.
 Identify problem area

Diagnostic Models
 Social technical System

 Force Field Analysis Model

 Differentiation - Integration Model

- Action plans, strategies and techniques

 Change Models
Some Resistance High Resistance
Low Resistance Some Resistance

 Change Tools
- E.g. Lean Six Sigma - to bring out cultural change throughout the organization
- Kaizen
- Intervention & action plan (Technical) -implementation of a new Enterprise Resource Planning (ERP) solution, namely SAP system.

- Self-renewal, monitor and stabilize.

4. Recommendations

5. Conclusions