Case Study: Read Case "Hovey and Beard Company Case," and answer the following questions.

1. Discuss how the principles of job design and reinforcement theory apply to the performance problems at the Hovey and Beard Company.

2. Analyze the performance problems using the "Performance Diagnosis Model" in Exhibit 7.5.

Exercise: Your Impressions of Others Stereotypes are one-dimensional portrayals of people-usually based on sex, race, religion, profession, or age. To attempt to make sense of the world, all people engage in some level of stereotyping. The way individuals interact with others is to some extent affected by stereotypes.

Directions Use the rating scale below to provide a rating of the following categories of people based on your opinions of them and experience of working or interacting with them.

Discussion Questions: Which category of persons received your most favorable and which received your least favorable ratings? Why?

Do your ratings show any type of stereotyping pattern? What sort? Why?

Have you had any experiences with any of these types of individuals that could be classified as having been influenced by management style, philosophy, or practices? When?

What other descriptors (other than the eight used in this exercise) would you add for these individuals? Add at least one per category of person.