Case Study: Movie Theatre

Imagine you are the district manager for a local movie theatre that is experiencing a service-related problem. While you are traveling for work in another state, the theatre manager contacts you about a bed bug problem suspected to be taking place. She assures you she is taking action to resolve the complaints filed. As you are watching the nightly news, you see that the theatre situation is worse than you expected whenhttp://sacramento.cbslocal.com/2014/08/17/alleged-beg-bug-infestation-temporarily-shutters-lodi-movie-theater/ appears on the news.

For this assignment, you must answer the questions listed below in essay format. Essay format must include an introduction, body, and conclusion, and address all relevant parts of each question. Make sure to use at least two sources for Essay 1 and cite any references you use. Proper citation format for a reference includes the name of the author(s), the title of the work, the date of the publication, and the page number. For other source types, please review the Online Writing Lab Web site for guidelines.

Note: Links for various sources appear on the right side in the menu: books, other print sources, electronic sources, nonprint, etc.

1.As the district manager, establish a plan of action to address the theatre manager. Indicate what communication should take place and how it will take place, and draft the contents you plan to discuss in essay format. Provide at least two sources to back up your recommendations for addressing the situation.

2.Write a second essay that indicates the communication channel and communication plans you would use to address the media in a formal written statement in response to the news story. Include what actions you would put in place immediately to resolve the issue, and address any future accommodations.