Case Study: Introduction: The purpose of this case study is to take the learning from concept to application. We will visit this case study in each module. You as the learner will identify your actions as the consultant for the client. As you formulate your responses, please feel free to reference the text. In addition please support your points with credible sources (professional or academic) external to the course. The university library database is an excellent place to start and use of tuition funds. Other good start places for research are:
• Academy of Management
• ISPI
• Institute of Management Consultants
• SHRM
It is strongly advised that the learner read ahead as to what is expected in the following weeks to determine how to best prepare.
The Case Study: Module 1
The Green Organization is a conglomerate of many smaller business units. The organization has offices globally. Some offices are contracted independent agents representing the interests of the business unit. The Green Organization was founded over 50 years ago and has combined gross revenues of around $1 Billion. The leadership in the corporate office has been solid for the past 20 years. The CEO emeritus and Founder Jonathan A. Green has stepped down from his position to take a less active role in the daily operations and semi-retire. He has prepared his successor, his son Jordan A. Green and mentored him for the past 5 years to take over the role as head of the organization. The Green family are the owners of the organization. Jonathan owns 75% of the company. Other family members and creditors have partial shares making up the remaining 25%.
Jordan has taken over the current role of CEO and Executive Board Member in the last year. He previously has served in executive roles in the different business units which include: Finance, Investment, Real Estate Holdings Group, Mergers and Acquisitions, Consulting, Training and Development, and the Corporate office. His latest position was Co-CEO with his father for six months prior to his father's departure. He is a firm believer in productive, effective, and innovative training that improves overall performance.
He is looking to bring on multiple consultants to improve the productivity of the different business units and the organization as a whole. He has an idea of what he wants. There are many different types of consultants available. He is looking for an explanation of the different types of consultants.
Please address:
1. Using Hale (2007) Introduction and Chapter 1, along with Pershing (2006) Chapters 1-3 explain the role of a Management Consultant, Business Consultant, Training Consultant and Performance Consultant. How can each assist the organization and scope of practice?
2. How might these consultants be best used in The Green Organization?
3. View these two video clips at Performance Consulting (2nd Edition) by Dana & James Robinson (BK Business Book) (By Berrett Koehler) and Linking Training to Performance (By Will Thalheimer)
a. Comment on the critical difference between training and performance consulting.
b. Why is the Collaborative form of consulting most preferred (and successful)?
c. Share your insights with your classmates.
d. Please remember that your work should be a minimum of 100 words per response to each question and should follow APA format with the use of citations to credit your resources.