Case Study Exercise: Courtney Farrell

Questions to Answer:

1. What is the problem or issue in the scenario that addressed as the supervisor or manager?

2. Describe how you responded to your scenario?

3. Describe what you said, what techniques you used (from our discussion in class and from the book), and what expectations and/or benchmarks did you set?

4. Are there consequences for this person, if so what are they and how did you express that?

5. What was important for you to remember while having this difficult conversation with the person in the scenario?

6. The person you are communicating with has reacted negatively to your message. How did you react when the person you are addressed reacted negatively toward your conversation?

Assignment Structure Instructions

This exercise should be, at a minimum 1.5 pages in length. Double space your sentences.

Please format the writing assignment as follows:

Heading: Your name, the class title (BADM 300), class time and day, the date, my name - left hand-side of the paper, single spaced.
Title: Centered, Scenario #

Body of the text: Double-spaced, 12 pt. font, left justified, legible font (e.g., Times, Garamond, Palatino, Calibri, etc.) - Essay Format.

Scenario

You are a payroll manager supervising 25 people. Your team works in close quarters with little physical separation between work stations. Drew is one of your best performers, yet you have received complaints that Drew tends to sprinkle conversations with rather crude and vulgar references. This is not a team of saints, but some have complained that Drew is crossing the line. You need to talk to grew.