Case study: Exercise 5.1: Hiring a Social Media Director
More and more public sector agencies are focusing on how governments and nonprofits can best use social media strategies and efforts to interact with the public, Social media or new media directors are fairly new positions, but their numbers are growing. It is now common for public agencies to use Facebook, Twitter, Google+, and Foursquare to get public feedback on issues_ Oak Park, Illinois, uses Facebook and Twitter to communicate with constituents, and when North Carolina was laced with eliminating a $2_5 billion deficit, the state placed an online interactive game-like platform to let residents choose among different options for closing the budget gap.
Questions: 1. Before hiring a social media director, a job analysis should be conducted. What job analysis method or methods would you recommend to identify the most important KSA0Cs for the position?
2. Please identify the competencies that are required for the position, Source: Pittman (2012).
Exercise 5.2: Caseworkers Often Face Tremendous Difficulties
In Washington, DC, which has the highest child poverty rate in the country, it is not uncommon for caseworkers working with children to face armed drug dealers and stoned parents, homes crawling with cockroaches, and kids with scabies_ An average caseload of twelve can mean dealing with fifty to seventy people, including parents and siblings. A caseworker may get a parent into rehab, help pay family bills, and obtain furniture, food, and clothing. A caseworker may also take children to the doctor and celebrate their birtlhclays.
According to a General Accounting Office study in 2003. the average tenure of caseworkers nationwide is less than two years, mainly due to high caseloads:, the risk of violence, low pay, and insufficient training.
Question: 1. Based on a job analysis, develop the job specification for a Washington, DC, caseworker. What are the qualifications a caseworker needs to perform the job effectively? What are some of the KSACICs needed? Include in your analysis the following items:
• Eclucalion, degrees, or cerlificates
• Skill requirements
• Experience
• Personal requirements
• Mental and physical requirements
• Working conditions
• Job hazards