Case: Customer Services section at the Copper Ridge Local Council

Question:

Mr. Stone requires you to write a report addressed to the HR Director where you include the following aspects:

1. Explain why Job Analysis is necessary and develop a job description and job specification for the position of Customer Service Officer.

2. Discuss Job Design and explain how it can contribute to quality of work life. Explain how this can apply to the Customer Services section.

3. Outline the purpose of recruitment and explain the methods of recruitment that you recommend for creating additional positions of CSO.

4. Identify and explain the most suitable methods for selecting the best candidate for a CSO position.