Case 3–1 Communicating with Technology on Friday Afternoon Colleen cheered as she completed the last of her attachments for the report, which had been a last-minute request on a fair weather Friday. She was eager to begin the weekend, since she had made plans with her roommate to spend it at the seashore. She saved the interactive PDF file, which linked to eighteen ancillary files, and attached all nineteen files to her e-mail to her boss. Colleen pressed Send and logged off. She rushed from her office to catch the 5:15 p.m. uptown bus. If she missed it, she would have to wait about a half hour for the next one. As she jumped on the bus before the doors closed and grabbed a seat in the back, she opened her purse. She quickly turned off her phone, which had only a small charge left, to preserve the battery. She brushed her hair and put on some lip gloss in preparation for dinner at a nice uptown bistro. Brian, her date, had made reservations for outdoor dining on the bistro’s balcony overlooking the bustling street below. At the same moment, Colleen’s boss was opening Colleen’s e-mail. As he downloaded the files, error messages began popping up. Six of the files had been corrupted in electronic transit. He called Colleen’s extension; it went immediately to voicemail. He called her cell phone and heard a familiar message—the recipient was not receiving calls. He e-mailed her, hoping that she would somehow still be available, to no avail. Panic quickly set in—the report had to be delivered at a meeting in one hour, and the other four functional area managers would be present.

3 Questions

* Do you perceive any possible repercussions from the failure of the electronic transfer of the six files?

* What would you suggest as a one-hour plan for Colleen’s boss?

* How could problems like the one in this scenario be avoided (a) by Colleen, (b) by Colleen’s boss, or (c) by company policies?

You can use out source data to answer this question and attach the resource below the answer. Plagiarisam is not allowed.