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Case 1 UPS - 340 Methods, Generation Y, and the "Integrad" project, p. 198

  • Please briefly describe the history and current major accomplishments of the company. You may want to use the annual report of UPS.
  • Please outline and describe how 340 Methods." List major points and discuss them (use your textbook and references of it as a source and also do your research online).
  • One of the problems for training programs in UPS is Generation Y.  What is the definition of Generation Y and major characteristics of Generation Y. List strengths and weakness of this generation.  Also summary them in one paragraph.
  • Describe Integrad project.  Also comment on the current situation of this project for Generation Y?
  • Write an executive summary regarding to 340 Methods, Generation Y, and Integrad project.

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