Can you provide me specific setup in excel for the Chase Manhattan Bank case study? I have the breakdown of information however am having difficulty with the Excel (Qm or Solver) set up. I would like a stage by stage explanation if possible.
Case Study
Chase Manhattan Bank
The workload in numerous areas of bank operations has the characteristics of a no uniform distribution with respect to time of day. For example, at Chase Manhattan Bank in New York the number of domestic money transfer requests received from customers, if plotted against time of day, would appear to have the shape of an inverted U curve with the peak around 1 P.M. For efficient use of resources, the personnel available should, thus vary correspondingly.
Figure 8.2 shows a typical workload curve and corresponding personnel supplies at different hours of the day. A variable capacity can be accomplished effectively by employing part-time personnel. Because part-timers are not entitled to all the fringe benefits, they are often more economical than fulltime employees. Other considerations however may limit the extent to which part-time people can be hired in a given department. The problem is to find an optimal workforce schedule that would encounter personnel requirements at any given time and also be economical. Some of the factors distressing personnel assignment are listed here-
1. By corporate policy, part-time personnel hours are limited to a maximum of 40% of the day's total requirement.
2. Full-time employees work for 8 hours (1 hour for lunch included) per day. Thus, a full-timer's productive time is 35 hours per week.
3. Part-timers work for at least 4 hours per day but less than 8 hours and are not allowed a lunch break.
4. Fifty percent of the full-timers go to lunch between 11 A.M. and noon, and the remaining 50% go between noon and 1 P.M.
5. The shift starts at 9 A.M. and ends at 7 P.M. (that is overtime is limited to 2 hours). Any work left over at 7 P.M. is considered holdover for the next day.
6. A full-time employee is not allowed to work more than five hours overtime per week. He or she is paid at the normal rate for overtime hours not at one-and-a-half times the normal rate applicable to hours in excess of 40 per week. Fringe benefits aren't applied to overtime hours. In addition, the following costs are pertinent-
1. The average cost per full-time personnel hour (fringe benefits included) is $10.11.
2. The average cost per overtime personnel hour for full-timers (straight rate excluding fringe benefits) is $8.08.
3. The average cost per part-time personnel hour is $7.82. The personnel hours required, The bank's goal is to attain the minimum possible personnel cost subject to meeting or exceeding the hourly workforce requirements as well as the constraints on the workers listed earlier.
Discussion Questions
1. What is the minimum-cost schedule for the bank?
2. What are the limitations of the model used to answer question 1?
3. Costs might be reduced by relaxing the constraint that no more than 40% of the day's requirement be met by parttimers. Would changing the 40% to a higher value significantly reduce costs?