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1. Distinguish among job analysis, job descriptions, and job specifications. How do they relate to planning in human resources management?

2. What activities are involved in acquiring and maintaining the appropriate level of qualified human resources? Name the stages of the selection process.

3. What are the two types of training programs? Relate training to kinds of jobs.

4. What is the significance of a performance appraisal? How do managers appraise employees?

5. Why does turnover occur? List the types of turnover. Why do businesses want to reduce turnover due to separations?

6. Relate wages, salaries, bonuses, and benefits to Herzberg's distinction between hygiene and motivation factors. How does the form of compensation relate to the type of job?

7. What is the role of benefits? Name some examples of benefits.

8. Describe the negotiation process through which management and unions reach an agreement on a contract.

9. Besides collective bargaining and grievance procedures, what other alternatives are available to labor and management to handle labor disputes?

10. What are the benefits associated with a diverse workforce?

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