Business Scenario:

Imagine you are employed in a newly created Education Commission in Australia operating in the fictitious state of Gilliardania. Following the reorganisation of State and Commonwealth government powers, the Commission has merged a range of educational authorities. The Commission's mandate is to administer all levels of education from preschool to university.

This shake up is requiring the reformulation of administration as well supporting information systems.

You work as a business analyst in the Commission's newly formed Information Systems Division. The Division is responsible for IT services and communication systems for the Commission's officers as well as supplying support to the state's government schools.

Commission budgets are under severe pressure. Government budget deficits and the on going Global Financial Crisis have prompted officials to consider how they might lower support costs. This is a challenging time because the government of the day still wishes to engender an education revolution that will help undergird efforts to transform the economy. Effective use of information systems and related information technology are central to achieving this policy outcome.

The IT division has to consider what end-user training systems and support systems it should initiate. Part of this consideration also involves how IT help desk operations should be designed. Given the pressures on government outlays, the Commission wants to ensure that whatever is put in place is cost effective. The design exercise is to start from scratch. Rather than cobbling together a system from the training and support systems from the merged organisations the Commission want to produce a state-of-the-art system from the ground up.
In this climate, several of the recently-appointed senior officers in the Commission have had their attention drawn to articles that conventional help desk operations can be replaced by social media.

Recently, a new CEO has been head hunted to lead this Commission. Early in hertenure, she has expressed interest in a reconsideration of the business potential of evidence-based practice. Such practice is becoming important in the heath sciences, education and social work. Furthermore, she is a hard-nosed individual. This stems from her earlier career as a research scientist. She, therefore, has a higher interest than usual in what research tells us about what works. Likewise, she also is tuned in into detecting bad science.

Geoff James, the Director of the Information Systems Division, has assembled a team of business analysts to vet some recent research into aspects of information systems. Each analyst is to offer recommendations concerning how the Commission might capitalize on the findings of the research that they have been asked to assess.

In your case you have been asked to report on the how end user training and support should designed and administered. There is particular interest in the hope that use of social media and use of Google might be able to lower IS end-user training and support outlays. The organization has no worthwhile experience with such an approach. Furthermore, appreciate that for the foreseeable future, the CEO has not ruled out selected outsourcing as means of improving the IT Division.

Your investigation therefore needs to examine how end-user training and support should be best organized given recent developments in the WWW. Being mindful, of the CEO's interest in EBP, you will need review available evidence about how well your proposed approach is likely to work. Consideration will need to be given to examining how such systems might be implemented as well as the likely organisational changes that would result.

At present, the Commission uses Microsoft products for many its computing applications. The exceptions are Apache for file servers and SAP enterprise resource planning software that covers accounting, HR, sales and inventory management. The Commission supports both Apple and Microsoft's operating systems. The Commission has implemented a BYOD scheme in its offices.

The Commission has its headquarters in the state capital. There are five regional offices spread throughout the state. The system supports 5,000 workstations. One thousand of these are located in the regions. The current IS support function is located in the central office. It is internally staffed. Recent creation of the Commission resulted in numerous support staff take voluntary departure packages resulting in an important loss of experience. The merged entities did not subscribe previously to a common IS governance framework.

If you unfamiliar with this industry, then we suggest you "Google" it. What would such a government look like? Use the Internet to do some desk-based research. Find details of an approximately comparable organization. Let us assume that the real organization you identify approximates our case study government department in Gilliardania.

You should care about EBP and provide alternatives as well.
The report should have

Abstract

(An abstract should be a self-contained one-page summary. The abstract should be intelligible to the general reader without reference to the main text. Further, the abstract should not contain any direct references, illustrations or tables. Abbreviations should be avoided.

After reading the abstract, the examiner should be able to answer the following questions:
1) What is the project about?
2) Why was this topic chosen?
3) How was the research carried out?
4) What are the main findings?

Here is all the details

Do you have time to help me with an assignment ( Management Report ).

word limits 3000-3500

Harvard reference style

I already have most of the references you need

can you let me now asap ?

everything about the case study is attached in this email.

You will find the report template attached.

the abstract should be one page

then Introduction and the report outline ( objectives )

Attachment:- Report Template.rar