Ask Question, Ask an Expert

+61-413 786 465

info@mywordsolution.com

Ask Operation Management Expert

BUSINESS LAW

Scenario: Burt is a New York City resident and Senior Vice President for Marketing for Consultants, Inc. Amy is a 16-year old paid part-time intern for Consultants, assigned to the Marketing department.

April 1, 2015, while Amy was working, Burt asked her to go to Tours, Inc. (Tours), a travel agency, and book a personal vacation trip for him in early June. He told Amy he wanted a 1-week, luxury all-inclusive (except air fare) vacation package at a 5-star hotel in Key West, FL. Burt told Amy he would book his own air reservations. He gave Amy a signed personal check made out to Tours, with the amount to be filled in by Amy for any necessary deposit, or, if required, for full payment. He also told Amy to sign any necessary agreements related to the vacation.

Amy went to Tours and met with Jan, a travel agent for Tours, who told Amy she had the perfect trip for Burt: an all-inclusive 7-day package vacation at the brand new oceanfront 5-star Key West Colony Hotel (Hotel) including meals, state of the art fitness facilities, round trip airfare from New York, and free airport shuttle service, at a total cost of $5000.

Amy agreed the trip was perfect for Burt and told Jan to make the reservations. Jan made reservations for Burt for June 1-June 8, 2015 at Hotel, and a round trip reservation from New York City to Key West on Transamerica Airlines for June 1, returning June 8. Amy filled in Burt's check in the amount of $2500 to cover the required deposit and gave the check to Jan. Amy also signed the written agreement with Hotel on behalf of Burt, signing the agreement, "Amy Taylor as representative for Burt Basset." The written agreement with Hotel outlined the details for the vacation package, including, in part:

"Cancellation Policy: cancellations prior to 30 days of first day of reservation date, fully refundable; cancellations prior to 15 days of first day of reservation date, 40% refundable; cancellations less than 7 days prior to first day of reservation date, nonrefundable..."

Amy returned to the office and gave Burt a copy of the agreement with Hotel, a receipt for his deposit check and brochures and information about the trip. Burt thanked Amy and told her he was "thrilled with all the arrangements" and looking forward to the trip.

Later that same day, Burt asked Amy to go to Jordon Department Store (Jordon) and purchase a 3-piece set of leather luggage for him to use for his vacation. Amy wrote down the brand, color, and model of the luggage Burt wanted; he had looked at the luggage previously and knew the details for the luggage. Burt knew the luggage set would cost $625 + tax so he gave Amy $700 in cash to pay for the luggage, and ask Jordon to deliver the luggage to his office.

Amy went to Jordon, purchased the exact luggage Burt wanted, paid $625.0O + $43.75 in tax for a total of $668.75. Amy took the sales receipt for the luggage, the cash change and confirmed Jordon would deliver the luggage to Burt’s office (a service Jordon extends to customers for purchases over $600.00) the next day.

Amy returned to the office, gave Burt the sales receipt for the luggage purchase and the change from the $700.00. The sales receipt stated, in part:

“Return Policy: This merchandise may be returned in new and unused condition for a full refund within 30 days of purchase.   Unless determined to be defective, return of this merchandise in new and unused condition after 30 days of purchase will result in a store credit for the purchase amount. No cash, check or credit or debit card refunds will be given for returns after 30 days of purchase.”

Jordan delivered Burt’s luggage the next day to his office.

PART II: Burt attempted to return the set of luggage, still boxed and in new and unused condition, to Jordon for a full refund on May 28. Jordon offered to give Burt a store credit for the amount of the purchase of $625.00 + $43.75 tax. Burt took the luggage with him and asked you, as his attorney, to also handle this matter on his behalf.

Burt believes he has a valid legal claim to receive a full cash refund because he believes the sale is invalid as it was subject to the Statute of Frauds and required a formal written agreement between Jordon and him.

Part II:

A. What do you advise Burt about whether the Statute of Frauds applies to this agreement between Jordon and Burt and why?

B. What do you advise Burt about whether the agreement between Jordan and Burt is a valid, enforceable sales agreement so that Burt should receive a full cash refund for the luggage – and why?

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M91883181

Have any Question?


Related Questions in Operation Management

1 given the following limitations of observational studies

1. Given the following limitations of observational studies, why are they still used in business research? Researcher bias can bias the design of a study. Researcher bias can enter into data collection. Sources or subjec ...

Capacity planning is critically important in operations and

Capacity planning is critically important in operations and supply chain management. Here are some capacity management principles I have learned over the years working in various Operations Management roles. Can you thin ...

1 which of the types of power voting power political power

1. Which of the types of power (Voting Power, political Power, economic power, technological power, legal power, environmental power, cultural power, and power over individuals and groups) that stakeholders can use have ...

The company must determine how many storage rooms of each

The company must determine how many storage rooms of each size to build,. The problem formulated as linear progrram (LP), as follows: maximize Z=40 X1 + 30 X2, subject to 2 X1 + 4 X2 0 Graph all the constraints and ident ...

Southwest airline a proposal has been made to offer a

Southwest airline: A proposal has been made to offer a business class on its longer flights. This class would have more comfortable seats, more legroom, and complimentary magazines, movies, meals, drinks, and Wi-Fi. A to ...

As the customer service analyst you have documentation for

As the customer service analyst, you have documentation for 170 service calls concerning incorrect product delivery from your study of 27 samples. What is the lower control limit for this control chart? (Keep two decimal ...

Directions you are a crm consultant hired by lacks

DIRECTIONS: You are a CRM consultant hired by LACK'S furniture Inc. Although they are successful, they lack a CRM system to integrate there individual departments and stores. Five Satges: 1. Develop the CRM strategy 2. B ...

Discuss the implications of the following statement

Discuss the implications of the following statement: “…We came to believe that quality of care in facilities credentialed by the Joint Commission International (JCI) in foreign countries, and in India in particular, is a ...

1 utilize ahp in any part of your life requirements you

1. Utilize AHP in any part of your life. Requirements: You should have at least three criteria and at least three options. If you cannot find anything, compare the three laptops given in the product details attachment in ...

Assignmentyou have owned and operated a successful

Assignment: You have owned and operated a successful brick-and-mortar business for several years. Due to increased competition from other retailers, you have decided to expand your operations to sell your products via th ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Why might a bank avoid the use of interest rate swaps even

Why might a bank avoid the use of interest rate swaps, even when the institution is exposed to significant interest rate

Describe the difference between zero coupon bonds and

Describe the difference between zero coupon bonds and coupon bonds. Under what conditions will a coupon bond sell at a p

Compute the present value of an annuity of 880 per year

Compute the present value of an annuity of $ 880 per year for 16 years, given a discount rate of 6 percent per annum. As

Compute the present value of an 1150 payment made in ten

Compute the present value of an $1,150 payment made in ten years when the discount rate is 12 percent. (Do not round int

Compute the present value of an annuity of 699 per year

Compute the present value of an annuity of $ 699 per year for 19 years, given a discount rate of 6 percent per annum. As