BUSINESS INTELLIGENCE exam

Part 1

1. The perspectives of KM. 2. Review about tacit and explicit knowledge. 3. Understand the concept of corporate amnesia. 4. Understand the Concept Analysis technique. 5. What KM is and what it is not. 6. Understand what intellectual capital is, examples of what it is, and the different levels of complexity. 7. Review the different aspects of intellectual capital (core competencies, capabilities, technologies).

part 2

1. Review the 4 KM cycles and know the key principles of each. 2. Know examples of building knowledge, holding knowledge, pooling knowledge, and using knowledge.

Paer 3

1. Know the 8 models of KM and the key principles of each. 2. Know the difference between Ecological Change, Selection, Retention, and Enactment. 3. Review the Nonaka model for examples of knowledge sharing. 4. Know the different forms and types of knowledge.