Business Communications Assignment -

Portfolio Tasks - This is an individual Assignment Portfolio.

In order to pass the assignment, you must product work of a Pass standard across all three tasks.

Task description -

1. Write a cover letter for a client, responding to a job advert

2. Write a bullet point report plan

3. Prepare a report explaining the cultural and communication causes of the communication breakdown at Access Wimbledon.

Task 1: (Cover Letter)

Lydia Hamilton has been working in the events and fundraising industry for many years and would like a change. She has seen a job advert for a position as Fundraising and Events Manager.

You are a recruitment consultant and Lydia has asked you to help her by writing a cover letter to be sent along with her CV in response to the advert.

Your task is to read Lydia's CV and the job advert carefully and write a professionally formatted cover letter for Lydia that will demonstrate to the prospective employer that Lydia has the skills and experience required to perform the job as advertised.

Formatting guidance

• You should select and follow a letter format from one of the templates on the VLE
• The letter should include sender's details, recipient's details, a salutation and a signature. These should be appropriately and consistently formatted
• The text of the letter should be structured professionally. You should follow the guidelines from the VLE on opening and closing paragraphs as well as paragraph structure
• Each paragraph in the body of the text should be structured around a single idea

Tasks 2 (Report Plan) and Task 3 (Report)

Access Wimbledon is a charity dedicated to organising events for disabled children connected to the Wimbledon Tennis Open every year in London. They arrange visits to the game, an amateur tennis league, and afternoon events where the children and volunteers get a chance to meet their tennis idols.

The staff of Access Wimbledon come from a wide range of cultures around the world. They are all qualified experts with years of training and experience with excellent feedback from participants. They work together to organise and run each event.

However, recently, communication is breaking down between the team with some arguments and frustrations. These minor issues have escalated to complaints.

The Board of Directors have asked you to examine the cultural and communication issues that may have caused the breakdown in communication, and then make recommendations to the Board on how to prevent future conflicts.

However, before you write your report, your Line Manager also expects to see a Report Plan that clearly outlines the exact points you will make in your final report.

Task 2: Write a 1-page bullet point report plan following the template provided on the VLE.

The plan should be structured clearly with

• No paragraphs
• A list of the information you will include in your Executive Summary
• The headings of each section in your report
• A bullet point list of each point you will make in your 'analysis'
• A list of recommendations you will make
• Each point supported by 1 or 2 pieces of evidence
• A list of references

(1 Page)

Task 3: Write a 1000 word report explaining the cultural and communication issues that may have caused the breakdown in communication at Access Wimbledon, and then making recommendations to the Board of Directors on how to prevent future conflicts.

Scenario: Breakdown in Communication at Access Wimbledon

Access Wimbledon is a part of a group of public charities dedicated to the inclusion and participation of disabled children in national events.

The staff of Access Wimbledon come from a wide range of cultures around the world. They are all qualified experts with years of training and experience. They work together to organise and run each event. They are expected to work with colleagues, volunteers and participants in order to create a high standard for each event.

Recently, a series of complaints have been made by staff and volunteers about their colleagues.

The Board of Directors have decided to investigate these complaints one by one. The Board suspects that the issues have more to do with 'culture' and 'communication' than with the professional skills and organisational policy because feedback from participants is positive, both for the events and for the staff.

The Human Resources Manager conducted an investigation, interviewing staff and volunteers.

Guidelines for the Report -

In your report, you should

• Introduce your report with a 50-75 words executive summary (this is not part of the word count)
• Analyse the situation (approx. 650 words)
• Make recommendations (approx. 250 words)
• End your report with a 50-75 word conclusions section

The report should be correctly formatted

• Title page
• Contents page
• Executive Summary (introducing the report)
• Background
• Analysis
• Recommendation
• Conclusions
• References

As well as

• Headings for each section
• Page numbers
• Page headers

Note: the number one area the examiner will be considering is your paragraph structure

• Each paragraph should be focused around a single idea with clear topic sentence.

Also Note:

• Harvard referencing guidelines are available on the ARU Library webpages
• Proof read your grammar and punctuation before submitting.

Attachment:- Assignment File.rar