Business Communication (7th edition)

Analysis of Chapter 10 by responding to Topics 2, 3, and 4 of the "Chat About It" section on page 368 of the textbook. Just as the questions are numbered, please number your answers. Your Analysis must be at least 300 words (combined for all responses, but not including the word-count of the questions you are answering) and must refer (with page citations) to specific terms and concepts from the chapter.

Topic 2: When you think about persuasion, does the term suggest deception or dishonesty? Compare negative and positive aspects of persuation. Share descriptions of when you have experienced both kinds of persuasion.

Topic 3: In your own expierence, when have you had to persuade someone (boss, parent, instructor, friend, collegue) to do something or change a belief? What strategies did you use? Were they successful? How could you improve your technique?

Topic 4: When have you had to complain to a company, organization, or person about something that went wrong or that offened you? Share your expierence. What channel did you use for your complaint? How effective was your channel choice and strategy? What would you change in your method for future complaints?