Business Case:

You have just received an order from an Internet retailer for equipment that you need for a business presentation next week. Unfortunately, some of the equipment is damaged. Write a business letter to the retailer in which you explain the damage, express your dissatisfaction with the shipment, and describe what you want the retailer to do to fulfill your shipment. Invent your own details as needed.

Writing Task:

Develop a response that includes examples and evidence to support your ideas/claims, and which clearly communicates the required message to your audience. Consider carefully the most appropriate tone and how to best achieve that. Organize your response in a clear and logical manner as appropriate for the genre of writing. Use well-structured sentences, audience-appropriate language, and correct conventions of standard American English.

Keep in mind what you have learned about positive and negative messages in

What has been your company (and your) past relationship with the retailer? Do you swish to continue working with this vendor?

As always in your formal writing assessments for this class, please do NOT include standard name, class,

date, information in the upper right hand corner. Instead, format your document exactly as you would a

business letter, with your name appearing as the author of the letter, in the signature block.