•  Question 1 

A golf simulator in a retail sports store is an example of      

•  Question 2 

The quality revolution is most related to  

•  Question 3 

Which one of the following has the highest goods content?
  

•  Question 4 

In relating operations management and the customer benefit package (CBP), which is the correct timing sequence?    

•  Question 5 

 A support process could be any of the following except  

•  Question 6 

 Which of the following is not a key activity of an operations manager?   

•  Question 7 

 Which one of the following is not an example of biztainment?  

•  Question 8 

 Support processes would typically include all of the following except 

•  Question 9

 Which of the following is not a current challenge to OM?  

•  Question 10

 Which of the following is the correct sequence describing the evolution of operations management?  

•  Question 11

 Computer software would be an example of 

•  Question 12 

 Which is generally related to service operations? 

•  Question 13 

 The following terms -- interchangeability of parts, division of labor, highly repetitive tasks -- best relate to a focus on  

•  Question 14 

 Which one of the following has the lowest goods content? 

•  Question 15
 The three issues that are at the core of operations management include all of the following except