Both the operations manager and the warehouse manager have been impressed with your argument in making a case of supply chain management and quality management within the company. The operations manager in your department wants you to conduct a formal presentation to him and the rest of the floor staff to highlight the benefits of supply chain management. He has over 30 years of operational management experience with the company, and he is skeptical of any change. He has never used any type of supply chain management techniques or tools, but found your discussion on supply chain INTERESTING. The warehouse manager has also expressed interest in having you conduct a similar presentation with a focus on quality management for his department and staff member at a later date. This is your opportunity to really pitch the advantages of implementing supply chain management and for designing a quality assurance process for these two departments within your company.

Develop a presentation to the warehouse manager that will be used to PROMOTE the benefits of quality management for his department.

# Use the following format:
o 10-12 slides
o Eye-catching graphics, clip art, charts, and models
o A minimum of 200-300 words of speaker's notes per slide
o APA, 6th edition format for all citations and references

# The presentation should include the following:
o Create 2-3 slides covering 1-2 basic terms, 1-2 concepts, and 2-3 principles of quality management.
o Create 2-3 slides providing examples 3 of quality management tools and techniques and how they are used.
o Cite and explain 3 examples of how quality management helps to decrease defects, rework, waste, and risk, while also improving safety, customer satisfaction, and quality and creating opportunities.
o Citations and references must be given for all content sources.