Book: 1. Fundamentals of Case Management PracticeSummers, N. (2015). Fundamentals of case management practice (5th ed.). Boston, MA: Cengage Learning. ISBN-13: 9781305094765.

1. Explain how case management is not therapy. Why is it important for the case manager to have good listening skills even though they do not conduct therapy sessions? Answer in at least 100 words with 1 reference

2. After watching "The First Interview" video and analyzing it, explain why it is important for a case manager to develop a rapport with a client. Recommend some ways to accomplish this task. How would you decide on a questioning technique before interviewing a client? Answer in at least 100 words with 1 reference.

Access the "The First Interview" video in MindTap and the assigned readings for Topic 1. Answer the following questions after you watch the video. Cite two to three sources to defend your answers using in-text citations:

1. Describe the role of the case manager in this case. (50-75 words)

2. What kind(s) of assessment did the case manager use? (50-75 words)

3. Describe what kind of listening the case manager used. What type of questioning did she use? Explain whether this type of questioning was effective or not.(75-100 words)

4. Explain whether the case manager displayed empathy or compassion. Why is it important to display empathy or compassion when working with a client/consumer? (75-100 words)

5. Explain if the case manager developed a rapport with the client or not. Explain if the case manager's behavior was effective or not. Provide some constructive criticism of the case manager. (100-150 words)