Best Practice Examples of Innovation in Health Care Services Organization and Delivery

For best practices we look at examples of market leaders in two major areas of disease and cost: MD Anderson, for cancer care

Cleveland Clinic, for cardiac care

Each provider built a dominant market position through innovation in research and discovery in these disease areas:

• MD Anderson as an NCI designated cancer center

• Cleveland Clinic in its cardiac research and discovery of angiography

• Both created centers of excellence that improved quality of care and provided the foundation for new payment.

1. MD Anderson (~500 words)

Why is multidisciplinary care important in cancer?

How is value created for patients?

What factors have allowed the head and neck center to be successful at MD Anderson?

How can the MD Anderson multidisciplinary care model be improved?

How did the MD Anderson model disrupt delivery?

2. Cleveland Clinic (~250 words)

What organizational changes did the Cleveland Clinic make to establish market leadership?

3. What examples of value-added processes are seen in both MD Anderson and Cleveland cases? (~250 words)

4. List three things you hope to be able to take away from your study of the US System and describe why. (~250 words)