Below standards on a consistent basis. Cannot seem to handle this area, needs major improvement. This rating can impair employment suitability if not improved immediately. Develop ACTION PLAN to improve.
N/A - This area not applicable to associate's position.
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Rating
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Guest Service
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Rating
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Team Work
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Was
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Is
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Was
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Is
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|
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4
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Provides Excellent Guest Service
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3
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Works as part of a team
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|
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4
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Rapport with guests
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4
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Helpfulness to others
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|
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3
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Dealing with difficult situations
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4
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Attitude
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|
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3
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Takes pride in serving the guest
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4
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Cooperates with Team Leaders
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|
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3
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Telephone Manner
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4
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Cooperates with fellow Associates
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|
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3
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WOWs the guest
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3
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Offers to help when not busy
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|
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3
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Answers radio calls quickly
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3
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Gets along well with other teams
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|
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4
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Calls guests by name
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4
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Friendly and considerate to Associates
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|
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3
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Measured Guest Service scores
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3
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Suggests improvements
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|
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4
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Professionalism
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3
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Reports problems
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|
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3.4
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OVERALL GUEST SERVICE
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3.5
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OVERALL TEAM WORK
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1. Brad is a valuable team member; he has been part of the Opal team since the year 2003. Brad has a significant knowledge about San Francisco, and in specific the Opal Hotel history. Brad's knowledge assisted the GSA team, and team leaders to enhance their knowledge about the city and The Opal Hotel.
2. Brad has always a positive attitude with the Opal team, and guests. Brad has a friendly personality, and he is very considerate to his team's needs. Brad is also professional during performance of the task. We need to work with Brad to improve his WOW factor with guests.
3. Brad is not consistent in greeting guests in the lobby, or by phone. I will be working with Brad to standardize the greeting, and acknowledge guests in the lobby.
4. Brad's job performance is good, there is still a room to improve the quality and the quantity of work achieved during his shift. I will be assisting Brad to reach this goal.
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Rating
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Productivity
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Rating
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Work Habits
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Was
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|
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Was
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|
|
|
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3
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Takes initiative
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4
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Absenteeism
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|
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3
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Handles new challenges well
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3
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Punctuality
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|
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2
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Handles tasks in time allotted
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4
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Uniform/dress complete
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|
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3
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Makes good use of time
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5
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Wears name badge
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3
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Error-free work
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4
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Follows work rules/procedures
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|
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3
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Upsells consistently
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4
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Uses time clock accurately
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|
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3
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Need for supervision
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3
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Complies with meal/rest break policy
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|
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3
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Follows directions well
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3
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Adapts to change
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|
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3
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Works at fast pace when needed
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4
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Follows hotel policies
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|
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3
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Drive
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4
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Works in a safe manner
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|
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2.9
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OVERALL PRODUCTIVITY
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4
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Waste management/conservation
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3
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Consistency
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4.5
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OVERALL WORK HABITS
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