Before you begin your assignment, please take a look the following case study on Quality at the Ritz Carlton Hotel.
Apply the knowledge that you've acquired from your readings and the case study above to this writing assignment. In a 1-2 page narrative with an introduction and conclusion, analyze the Quality at the Ritz-Carlton Hotel Company and address the following:
Key focus Areas
What are some of the ways Ritz-Carlton monitors the success in achievements in quality?
Why might the cost be lower for the Ritz-Carlton to "do the right thing" the first time?
Discuss some of the nonfinancial measures from the customer satisfaction surveys might the Ritz-Carlton use?
How might a company like the Ritz-Carlton use Six Sigma? Explain this method and the benefits to the Ritz Carlton.